Servicios Liderazgo Comunicación Operaciones Caso de Estudio Agendar una Llamada
Caso de Estudio — Febrero 2026

189% improvement.
One structured intervention.

Formación en Comunicación EPIC-A
30 Engineers
Prepared by FJC Global Services
189%
Score Improvement
100%
Found Session Valuable
30
Engineers Trained
0.64
Points from Mastery
The Engagement

From baseline to breakthrough in a single structured program

En febrero de 2026, FJC Global Services impartio el programa de Formacion en Comunicacion EPIC-A a un equipo de 30 ingenieros. Cada participante completo el proceso y fue evaluado antes y despues en cinco dimensiones centrales de comunicacion mediante una rubrica diagnostica estandarizada.

The EPIC-A framework measures five pillars of professional communication: Empathy, Purpose, Insight, Commitment, and Assertiveness. Each pillar is scored on a 0–2 scale, producing a composite score out of 10.

The pre-training baseline revealed a team operating well below its potential — not due to a lack of intelligence or effort, but because structured communication frameworks had never been formally developed. The engineering team had strong analytical capabilities but lacked the behavioral scaffolding to apply them consistently in collaborative and cross-functional contexts.

The intervention was designed to change that — in a single, high-impact, scenario-based training delivered by FJC Global Services facilitators.

Engagement Overview

  • 30 engineers assessed pre and post-training
  • 5 communication dimensions measured
  • Standardized EPIC-A diagnostic rubric
  • Peer + facilitator dual evaluation
  • 20-participant post-session survey
  • Psycholabor behavioral analysis included

Key Outcomes

  • Average score: 2.20 → 6.36 out of 10
  • 100% participant satisfaction rate
  • Assertiveness: 0.0 → 1.2 (most dramatic gain)
  • Purpose & Insight reached 1.5 — fastest adoption
  • Clear Phase 2 roadmap defined
Performance Data

Score by dimension — before and after training

Each pillar scored 0–2. EPIC-A proficiency benchmark: 7.0 composite (1.4 per pillar).

Empathy
Before0.4
After1.0
+150%
Purpose
Before0.5
After1.5
+200%
Insight
Before0.5
After1.5
+200%
Commitment
Before0.4
After1.2
+200%
Assertiveness
Before0.0
After1.2
Most dramatic gain
Participant Feedback

Survey results from 20 engineers

"Great training, super useful and the presenters were knowledgeable and great speakers."
"Interactive, real-life scenario discussions — exactly the right format for this kind of learning."
"It was a great session, with many opportunities to participate which is always the best way to learn."
"The course was great and assertive — thank you."
Behavioral Findings

What the Psycholabor analysis revealed

Behavioral and psychological dynamics shaping the team's communication profile.

Cognitive Profile

Strong analytical reasoning and insight generation. Excels when given time to read and reflect — auditory retention is significantly weaker than visual processing.

Knowledge-to-Action Gap

Participants recognize effective communication when they observe it but struggle to apply it under pressure. Conceptual understanding outpaces behavioral execution.

Engagement Dynamics

Participation spikes when content is visually supported and tied to real professional scenarios. Passive instruction quickly leads to disengagement.

Brecha de Modelaje del Liderazgo

Los participantes senalaron repetidamente la necesidad de que los gerentes modelaran los estandares EPIC-A. La alineacion del liderazgo es un requisito previo para una adopcion sostenible.

Psychosocial Climate

The team has a strong desire to feel heard and validated. Psychological safety directly influences participation quality and willingness to express ideas assertively.

The Self-Awareness Gap

A 3-point difference between peer self-assessment (9/10) and facilitator evaluation (6/10) signals overconfidence in relational execution — the central focus of Phase 2.

What Comes Next

Phase 2: Converting awareness into culture

The EPIC-A diagnostic has built the foundation. Phase 2 ensures it lasts — turning strong initial gains into habitual, organizational performance.

Comunicacion Estrategica

EPIC-A Reinforcement Program

  • Focused sessions on Empathy, Commitment, and Assertiveness
  • Real-case scenario practice with structured feedback loops
  • Listas de verificacion de comunicacion integradas al trabajo diario
  • Assertiveness under pressure: scripts for high-stakes scenarios
Liderazgo Estrategico

Coaching de Alineacion de Liderazgo

  • Manager EPIC-A calibration — close the leadership modeling gap
  • 1:1 coaching on assertive, empathetic communication
  • Behavioral assessments to map individual leadership styles
  • Follow-up Psycholabor evaluation with longitudinal analysis
Operational Excellence

Active Listening & Cross-Team Development

  • Address auditory comprehension gap from diagnostic
  • Techniques for information verification before responding
  • Structured protocols for cross-functional collaboration
  • EPIC-A applied to internal stakeholder communication

Ready to build your own breakthrough?

Every organization has a gap between where it performs and where it could. FJC Global Services helps you find it, measure it, and close it — with evidence at every step.

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